Delivery

Every order ships from Indio, California to the contiguous United States. Delivery is included in the price, so the figure on the product page is the figure you pay.

Orders typically ship within 7 to 14 days. We email you the day it leaves the shop.

Included with every order. The carrier calls to schedule a window. The crew removes the shipping box outside and brings the cabinet into the room of your choice. Two people, about twenty minutes.

Optional, $299, added when you configure your Ovation. The crew mounts your television and soundbar to the lift, connects power, and runs the lift up and down with you before they leave. Have the television and soundbar unboxed and in the room on delivery day. Without this option, the printed guide in the box covers mounting step by step.

Check the path: doorways, stairs, elevators, tight turns. The shipping box is removed outside your home, so the cabinet itself is what needs to fit: 52.5 in wide, 44 in tall, 12 in deep for the 55; 62.5 in wide, 44 in tall, 12 in deep for the 65. If access is a concern, write to us before the delivery date and we will plan it with you.

Inspect the cabinet with the crew before you sign. Any damage must be written on the delivery paperwork (the bill of lading) at the time of delivery, with photographs. Damage noted this way and reported to us within 14 days is repaired or replaced at no cost. If you cannot inspect the cabinet fully at the time, write “possible damage, not inspected” on the paperwork before signing. Damage not noted on the delivery paperwork is not covered.

See 90-day returns.